Frequently Asked Questions
General
- What is the difference between the Eira and Rui collections?
Eira collection is crafted from 100% Tencel, offering a silky-smooth feel and sustainability. The Rui collectionfeatures high-quality cotton for a classic, breathable, and cozy touch.
- Are your products eco-friendly?
Yes! The Eira collection is sustainably produced using Tencel, an eco-conscious fiber, while the Rui collection uses responsibly sourced cotton.
- What sizes are available for your bedding collections?
- How do I care for my bedding?
Machine wash cold on a gentle cycle. Use mild detergent and avoid fabric softeners. Tumble dry low or line dry.
Rui collection:
Machine wash warm with similar colors. Tumble dry low. Iron on medium heat if necessary.
- Are your products hypoallergenic?
Yes, both the Eira and Rui collections are made with materials that are gentle on sensitive skin.
Sustainability
- How is the Eira collection sustainable?
Tencel fibers are derived from sustainably sourced wood pulp, processed using eco-friendly methods, and certified biodegradable
- Do you use eco-friendly packaging?
- What charities do you donate to, and how much?
We donate 3% of every sale to meaningful causes:
- 1% to Nature Conservancy of Canada
- 1% to Canadian Red Cross
- 1% to SickKids Foundation
Your purchase helps make a positive impact on nature, humanitarian aid, and children's health.
Shipping and Delivery
- How long will my order take to arrive?
- Where do you ship?
- Do you ship internationally?
- What should I do if my order is incorrect or damaged?
Returns
- What is your return policy?
• Are unused and unopened.
• Are in their original, resalable condition, including all packaging.
• All items must remain in their original folded condition. Our packaging allows you to assess fabric quality and colour without unfolding the product.
To initiate a return, simply email us at info@homesetmatch.com. If you need to cancel an order, please contact us via email as soon as possible.
Unfortunately, once your order has shipped, we cannot cancel it, and it will fall under our return policy. For more information, refer to our Refunds & Returns page.